Help Page
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<<< Click
here to 'Print' order form if you prefer to fax or post order details.
How to navigate around our website. If you know the type of
product and want to see all similar products then click on one of the categories
to the left and follow the links to products.
If you know the Brand, Model or Description then click on "Search" & type
Brand, Model or Description to search entire site.
How To Buy A Product From
Us?
You order a item by clicking on
the 'Buy Now' button beside the product you wish to purchase, should you want
more
than one of the same item you adjust the quantity amount to the desired amount.
This will take you to the Shopping Cart & display your selection & cost. To
continue shopping click the 'Back' button on the screen.
How do you keep on buying more than one item?
When you have selected the first
item you wish to purchase, to continue
shopping click the 'Back' button on the screen.
Proceeding to the Checkout
Here is where you fill out all
your details.
Here you place you address, name, phone number and email address.
Please note that all sections must be filled out correctly.
Any incorrect information leads to orders not being shipped out.
Payment
details This is where you place your card details.
Please note that it is very important that you fill all information here correctly
as this is the most important to us charging you the value to the products you
have ordered.
Once you have selected continue you shall receive an order number.
This is the number that identifies you from other customers orders.
Removing a Product Once You Have Filled Out All Information! Once you have reached product
selection confirmation you have the opportunity to remove any products by just
clicking on the remove tab to the left of the product you initially wanted to
purchase.
This will recalculate the value minus the products removed.
I would like to make a suggestion
? If you have general comments, suggestions, or difficulty
using our site, feel free to submit them from our
General Enquiry Form, or call
us on 03 9696 5722. We appreciate your input and want to hear from you. If
you had
a good experience with one of our staff, we’d love to know your feedback ! Change of address. If you would like
to submit a change of address, fill in your details at General Enquiry Form, or call us
on 03 9696 5722. Please include both your old and new address.
Remember you can always email or call
03 9696 5722 & our customer service centre for help and advice.
Note - If you have
any further problems in ordering please email us and we will help you through
your purchase.
Note: All prices
on this site are in Australian Dollars.
PLEASE NOTE : GST 10% will now be on all goods sold to Customers who live
in AUSTRALIA.